Pass Guaranteed Quiz 2025 Agentforce-Specialist: High-quality Valid Salesforce Certified Agentforce Specialist Test Cost

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Salesforce Agentforce-Specialist Exam Syllabus Topics:

Topic	Details
Topic 1	Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.
Topic 2	Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.
Topic 3	Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.
Topic 4	Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.
Topic 5	Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

Salesforce Certified Agentforce Specialist Sample Questions (Q77-Q82):

NEW QUESTION # 77
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should theAgentforce Specialistinvestigate as the root cause?

A. Review that the custom action Is assigned to an Agent.
B. Review the action Instructions to ensure they are unique.
C. Ensure the input and output types are correctly chosen.

Answer: B

Explanation:
The root cause of users receiving incorrect sales summaries lies in non-unique action instructions (Option B). In Einstein Bots, custom actions are triggered based on how well user utterances align with the action instructions defined for each action. If the instructions for the three custom actions overlap or lack specificity, the bot's natural language processing (NLP) cannot reliably distinguish between them, leading to mismatched responses.
Steps to Investigate:
* Review Action Instructions: Ensure each custom action has distinct, context-specific instructions.For example:
* Action 1: "Summarize quarterly sales by region."
* Action 2: "Generate a product-wise sales breakdown for the current fiscal year."
* Action 3: "Provide a comparison of sales performance between online and in-store channels." Ambiguous or overlapping instructions (e.g., "Get sales summary") cause confusion.
* Test Utterance Matching: Use Einstein Bot's training tools to validate if user utterances map to the correct action.Overlap indicates instruction ambiguity.
* Refine Instructions: Incorporate keywords or phrases unique to each sales summary type to improve intent detection.
Why Other Options Are Incorrect:
* A. Assigning actions to an agent is irrelevant, as custom actions are automated bot components.
* C. Input/output types relate to data formatting, not intent routing.While important for execution, they don't resolve utterance mismatches.
References:
* Einstein Bot Developer Guide: Stresses the need for unique action instructions to avoid intent conflicts.
* Trailhead Module: "Build AI-Powered Bots with Einstein" highlights instruction specificity for accurate action triggering.
* Salesforce Help Documentation: Recommends testing and refining action instructions to ensure clarity in utterance mapping.

NEW QUESTION # 78
Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when grounding AI responses.
Which configuration aspect should UC prioritize?

A. Increase the recency bias setting for the retriever limiting scope to more recent data.
B. Ensure the retriever's filters are defined to limit the scope of each search efficiently.
C. Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.

Answer: B

Explanation:
Why is "Ensure the retriever's filters are defined to limit the scope of each search efficiently" the correct answer?
In Agentforce, when optimizing a retriever's configuration to ensure minimal latency in AI-generated responses, the most effective approach is narrowing the scope of searches by applying specific filters.
Key Considerations for Optimizing Retrievers in Agentforce:
* Defining Effective Filters
* Applying precise search filters reduces unnecessary data retrieval, decreasing response time.
* Filters help focus on relevant records, avoiding delays caused by processing large datasets.
* Reducing Query Complexity
* Overly broad searches can increase retrieval time, leading to latency issues.
* Well-configured retriever filters streamline queries, improving response speed.
* Optimizing the Data Indexing Process
* Restricting retriever searches to indexed fields enhances efficiency.
* Pre-indexed data is faster to access, reducing retrieval time.
Why Not the Other Options?
# A. Configure the retriever to operate in dynamic mode so that it modifies the search index structure at runtime.
* Incorrect because modifying the search index at runtime increases latency rather than reducing it.
* Index modifications require restructuring large datasets, which can slow down AI-generated responses.
# C. Increase the recency bias setting for the retriever, limiting scope to more recent data.
* Incorrect because increasing recency bias only prioritizes recent records but does not necessarily improve overall retrieval speed.
* While it affects relevance, it does not directly address latency issues.
Agentforce Specialist References
* Salesforce AI Specialist Material confirms that retriever efficiency depends on well-defined filtering mechanisms to minimize latency.
* Salesforce Instructions for Certification highlight retriever optimization strategies to improve search response times.

NEW QUESTION # 79
Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A. Output Types
B. Action Triggers
C. Instructions

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:UC's development team needs to identify a core component of a Custom Agent Action in Agent Builder. Let's assess the options.
* Option A: Action Triggers"Action Triggers" isn't a term used in Agentforce Custom Agent Action configuration.Actions are invoked by topics or plans, not standalone triggers, making this incorrect.
* Option B: InstructionsInstructions are a core component of a Custom Agent Action in Agentforce.
Defined in Agent Builder, they guide the Atlas Reasoning Engine on how to execute the action (e.g., what to do with inputs, how to process data). Reviewing the instructions helps the team understand the action's purpose and logic, making this the correct answer.
* Option C: Output TypesWhile outputs are part of an action's result, "Output Types" isn't a distinct configuration element in Agent Builder. Outputs are determined by the action's execution (e.g., Flow or Apex), not a separate setting, making this less core and incorrect.
Why Option B is Correct:Instructions are a fundamental component of Custom Agent Actions, providing the AI's execution directives, as per Salesforce documentation.
References:
* Salesforce Agentforce Documentation: Agent Builder > Custom Actions- Highlights instructions as key.
* Trailhead: Build Agents with Agentforce- Details configuring actions with instructions.
* Salesforce Help: Create Custom Actions- Confirms instructions' role.

NEW QUESTION # 80
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the
"Save As" function. However, UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

A. Revert to using the standard template without modifications.
B. Use Model Playground to create a model configuration with the specified parameters.
C. Manually add the hyperparameters to the new template.

Answer: C

Explanation:
WhenUniversal Containerscreates a new Sales Email prompt template using the"Save As"function, missing hyperparameters can result in different outputs. To ensure the new prompt produces comparable results to the standard Sales Email prompt, theAgentforce Specialistshouldmanually add the necessary hyperparameters to the new template.
* Hyperparameters likeTemperature,Frequency Penalty, andPresence Penaltydirectly affect how the AI generates responses. Ensuring that these are consistent with the standard template will result in similar outputs.
* Option A (Model Playground)is not necessary here, as it focuses on fine-tuning models, not adjusting templates directly.
* Option C (Reverting to the standard template)does not solve the issue of customizing the prompt template.
For more information, refer toPrompt Builder documentationon configuring hyperparameters in custom templates.

NEW QUESTION # 81
An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.
Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A. Use formula fields to reference the Einstein related list of opportunities.
B. Use the merge fields to reference a custom related list of opportunities.
C. Use merge fields to reference the default related list of opportunities.

Answer: C

Explanation:
In Salesforce, when creating a prompt template for the sales team, you can include data from related objects such as Opportunities that are linked to an Account. The best method to ground the AI model and provide relevant information from related records, like Opportunities, is by usingmerge fields.
Merge fields in Salesforce allow you to dynamically reference data from a record or related records, like Opportunities for a given Account. In this scenario, theAgentforce Specialistneeds to pull data from the default related list of Opportunitiesassociated with the Account. This is achieved by using merge fields, which pull in data from the standard relationship Salesforce creates between Accounts and Opportunities.
Option A (referencing a custom related list) and Option C (using formula fields with Einstein-related lists) do not align with the standard, practical grounding method for this task. Custom lists would require additional configurations not typically necessary for a basic use case, and formula fields are typically not used to directly fetch related list data for prompt generation in templates.The standard and straightforward method is using merge fields tied to the default related list of opportunities.
Salesforce References:
* Merge Fields in Templates:https://help.salesforce.com/s/articleView?id=000387601&type=1
* Grounding Data in Prompts:https://developer.salesforce.com/docs/atlas.en-us.salesforce_ai.meta
/salesforce_ai/grounding_data_prompts

NEW QUESTION # 82
......

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Pass Guaranteed Quiz 2025 Agentforce-Specialist: High-quality Valid Salesforce Certified Agentforce Specialist Test Cost

Agentforce-Specialist Exam Material, Agentforce-Specialist Valid Test Dumps

Salesforce Agentforce-Specialist Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions (Q77-Q82):

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