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SAP C-OCM-2503 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Change Enablement: This section of the exam measures the skills of Training and Development Managers and focuses on equipping employees with the necessary knowledge and skills to adapt to new systems and processes. It includes user training programs, coaching strategies, and support mechanisms to ensure smooth adoption of SAP solutions.
Topic 2
  • Organizational Change Management Set-up: This section of the exam measures the skills of Change Management Consultants and covers the foundational aspects of setting up an organizational change management framework. It includes defining change management principles, aligning them with business objectives, and ensuring that all stakeholders are prepared for transformation initiatives within SAP environments.
Topic 3
  • Change Realization: This section of the exam measures the skills of Enterprise Transformation Leads and covers the execution phase of change management. It includes implementing change initiatives, monitoring adoption rates, and adjusting strategies as needed to ensure the successful realization of transformation objectives.
Topic 4
  • Change Effectiveness: This section of the exam measures the skills of Performance and Change Analysts and evaluates how well the change management strategy has been executed. It includes assessing key performance indicators, gathering feedback, and making data-driven improvements to enhance the long-term effectiveness of organizational transformation efforts.
Topic 5
  • Change Leadership: This section of the exam measures the skills of Senior Project Managers and covers the role of leadership in driving organizational change. It emphasizes the importance of executive sponsorship, leadership engagement, and building a culture that supports transformation. The goal is to ensure that key decision-makers actively support change initiatives.
Topic 6
  • Change Communication: This section of the exam measures the skills of Communication Specialists and focuses on creating effective communication plans for change management. It includes strategies for stakeholder engagement, messaging frameworks, and communication channels to ensure clarity and transparency throughout the change process.:

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SAP Certified Associate - Organizational Change Management Sample Questions (Q70-Q75):

NEW QUESTION # 70
What are success factors for the different dimensions of the change management framework? Note: There are
3 correct answers to this question.

  • A. Regarding change communication, it is important to develop a compelling, comprehensive change story.
  • B. Regarding change realization, it is important to actively support the business units in the development of a new operating model.
  • C. Regarding change leadership, it is important to establish stakeholder management as an ongoing activity.
  • D. Regarding change effectiveness, it is important to use a balanced combination of change effectiveness measures.
  • E. Regarding change strategy, it is important to fulfill the expectations towards change management.

Answer: B,C,D

Explanation:
SAP's OCM framework includes dimensions like realization, leadership, and effectiveness. Option A is correct because change realization involves supporting business units to adopt new models post- implementation. Option C is correct as change leadership requires ongoing stakeholder management to sustain support. Option D is correct because effectiveness relies on diverse metrics (e.g., adoption rates, satisfaction) to assess impact. Option B is vague and not a specific success factor-meeting expectations is an outcome, not a driver. Option E, while important, is a communication tactic, not a framework-wide success factor.
Extract from SAP OCM Concepts: Success factors in SAP OCM include support for realization, continuous leadership, and robust effectiveness measures (SAP OCM Framework).


NEW QUESTION # 71
What are the key target groups of the learning needs analysis of an SAP project?

  • A. Project team and business users
  • B. Managers and employees
  • C. Business users and suppliers
  • D. IT team and software providers

Answer: A

Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).


NEW QUESTION # 72
What should a change manager make clear to avoid being held responsible for handling all people-related issues within the cloud project? Note: There are 3 correct answers to this question.

  • A. Change management is a team sport, requiring the commitment and engagement of the entire project team
  • B. Change management is a checkbox approach, requiring all stakeholders to strictly follow predefined procedures
  • C. Change management is a long-distance endeavor, requiring a continuous joint effort throughout the project
  • D. Change management is a project management task, requiring the project lead to apply tools and templates provided by the change manager
  • E. Change management is a core leadership task, requiring the active involvement and support of the business

Answer: A,C,E

Explanation:
The change manager in SAP OCM must set boundaries to avoid being the sole "people fixer." Option A is correct-describing OCM as a "long-distance endeavor" with joint effort clarifies it's an ongoing, collective process (e.g., spanning Prepare to Run), not a solo fix-it role. For instance, adoption issues in Run require sustained teamwork, not just the change manager's intervention. Option B is correct because calling it a "team sport" emphasizes that the project team-PM, IT, business-shares responsibility (e.g., PM schedules, IT supports, OCM guides), preventing the change manager from being overburdened. Option D is correct as framing OCM as a "core leadership task" highlights that business leaders must drive buy-in (e.g., a VP addressing resistance), not just delegate to the change manager.
Option C is incorrect-OCM isn't a project management task; it's a distinct discipline collaborating with PM, not subsumed under it. Option E is incorrect; a "checkbox approach" misrepresents OCM's dynamic, adaptive nature-strict procedures don't fit SAP's agile methodology. SAP OCM stresses shared ownership to manage expectations.
"Clarify that change management is a continuous, team-based effort requiring leadership support, not a solitary or rigid task, to define its scope accurately" (SAP OCM Framework, Change Manager Role Clarification).


NEW QUESTION # 73
How do you define the term Organizational Change Management?

  • A. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, andorganizations from a traditional to an agile organizational set-up with focus on the added value for the impacted users.
  • B. It is a comprehensive, cyclic, and structured approach for transitioning individuals, groups, and organizations from a current to a future state with intended business benefits.
  • C. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a current to a future state with focus on the added value for the impacted users.
  • D. It is a selective, singular, and intuitive approach for transitioning individuals, groups, and organizations from a traditional to an agile organizational setup with intended business benefits.

Answer: B

Explanation:
SAP defines OCM broadly and systematically. Option C is correct because it describes OCM as comprehensive (holistic), cyclic (iterative), and structured (methodical), transitioning from current to future states with business benefits-aligning with SAP Activate's goals. Option A is incorrect-"selective" and
"intuitive" contradict OCM's structured nature. Option B narrows it to "agile setup," which isn't SAP- specific. Option D is incorrect due to "selective" and "singular," missing the cyclic aspect. C reflects SAP's OCM essence.
"Organizational Change Management is a comprehensive, cyclic, and structured approach to transition individuals, groups, and organizations from a current to a future state, delivering intended business benefits" (SAP OCM Framework, Definition).


NEW QUESTION # 74
Which responsibilities regarding change communication activities should be clearly assigned in a communication plan? Note: There are 2 correct answers to this question.

  • A. Content assessment and content archiving
  • B. Content creation and content review
  • C. Content alignment and content evaluation
  • D. Content approval and content delivery

Answer: B

Explanation:
A communication plan in SAP OCM defines roles to ensure smooth execution of change communication.
Option B is correct because content creation (e.g., drafting newsletters by a change manager) and content review (e.g., checking accuracy by a business lead) are critical responsibilities that must be assigned to avoid delays or errors. Creation involves generating messages (e.g., "Why we're moving to the cloud"), while review ensures alignment with project goals and stakeholder needs (e.g., confirming technical terms are clear). Clear assignment prevents overlap or gaps-imagine a scenario where no one knows who's drafting the go-live announcement, causing confusion.
Option A is incorrect-content approval (final sign-off, often by leadership) is distinct from review and less operational, while delivery (e.g., sending emails) is logistical, often handled by tools or admins, not a core creative responsibility. Option C is incorrect; content assessment (evaluating effectiveness) is post-delivery analysis, and archiving is administrative, not plan-specific. Option D is incorrect-content alignment (ensuring consistency) is part of review, and evaluation overlaps with assessment, neither requiring separate assignment. SAP OCM focuses on creation and review as foundational tasks.
"The communication plan assigns responsibilities for content creation and review to ensure messages are developed and validated effectively" (SAP Activate, Communication Plan Structure).


NEW QUESTION # 75
......

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